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We are running MacOS Catalina 10.15.6 on all computers. I attempted this on two different computers in both Acrobat Pro and Adobe Reader DC. I then had the user send me the PDF and the signature displays in my email preview, but once I open it, it no longer displays.

It is here where the signature is no longer showing as it shows in the email preview. The document was signed in Acrobat Pro, emailed to the Business office, downloaded then opened in Acrobat Pro. But when it's downloaded and opened in Acrobat it is no longer displayed. The signature is displayed in the preview feature in Gmail so we have determined it IS there. When a signed PDF is emailed to her, the signure disappears when she opens it in Acrobat Pro. Our business office is experiencing the following issue.